Our Policies

You have landed on the page with our more technical information.  Here you will find information about our policies.  Please read through the following and contact us with any questions.  


Refund Policy

We want you to be very happy with the services that you experience at Clearbrook Wellness Centre.  Following is our refund policy relative to specific services.

Yoga and Meditation Classes

When registering for a yoga or meditation class, a spot is reserved for you for the entirety of the session.  Should you wish to withdraw prior to the end of a session, please contact us.  Prorated refunds will be offered for medical withdrawls (with appropriate documentation) and withdrawals based on compassionate grounds.  We don't anticipate your dissatisfaction with any of our classes, but in the event that we can't meet your needs and can't make it better for you, a prorated in-centre credit will be offered.  Please contact us with any concerns.

Massage Therapy and Reflexology

No refunds are available for completed massage therapy or reflexology treatments.  If you are unsatisfied with your treatment, please contact us and we will work to meet your future needs.  Please click here for the Massage Therapy cancellation policy.

Counselling Services

Given the nature of counselling services, we are unable to offer refunds for services.  Please click here to view our cancellation policy.


Cancellation Policy

We have a 24 hour cancellation policy.  If you are unable to provide this notice, you will be charged in full for the missed appointment if we are unable to fill the spot. If given enough notice, we will generally be able to fill the appointment and then we both win.  If you have an emergency, please let us know so that we can treat your specific situation with personal attention. 

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Privacy Policy

This privacy policy discloses the privacy practices for Clearbrook Wellness Centre. This privacy policy applies to information collected by this web site and in person.

Information Collection, Use, and Sharing 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information 

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Third Party Privacy Policies

We use the services of outside companies for registration for services and online payment processing.  This privacy policy applies only to the clearbrookwellness.ca website.  We invite you to consult the privacy policies of our online scheduling and payment processors at:

Cookies

We love to eat them - we don't use them on our website.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, please contact us immediately via telephone at (306) 559-2774 or via email.

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